Every standard financial controls framework rests on segregation of duties, which is impossible with one person. This guide rebuilds them around three substitutes: a delay instead of an approver, a record instead of a reviewer, and a rule set in advance instead of judgment under pressure. Includes a six step setup, a twenty point checklist, and the five failures that actually happen at this size.
Read the guide →A runbook is the operational reference that keeps a business running when you cannot. For a business of one it is four documents: an oper...
A five step process for handling sales objections, the four questions that reveal which kind you are facing, word-for-word scripts for th...
The six systems a one-person business actually runs on, how to set them up in an afternoon, and a one-page operations map to fill in.
A one-page AI governance policy for a solo business, written in about an hour. Six steps, a copy-paste policy template covering tools, da...
A five step process for handling a difficult client, with the exact wording to send in the six situations that actually recur: scope cree...
NPS and CSAT compared side by side: what each one measures, how they are calculated, what counts as a good score, and which to use in a b...
Three guides a week, condensed into one Sunday letter with the numbers pulled out. No sequences, no upsells, no pitch.
Everything scattered across the site, in one download, kept current.
The three tools on this site ask for nothing and never will. This download is the exception, because it is the only thing here that has to be kept current: the benchmark is repriced every quarter, and a stale price is worse than none.